Due to the safety concerns of our customers, all items from our online store are sold on a non-returnable and non-exchangeable basis unless defective. Defective disposable device claims are handled on a case by case basis, and final resolutions are crafted for each customer. We are unable to issue any credit for shipping fees for devices determined through the claims process to be defective. Please place your order carefully.

However, if there is anything wrong with your order, please feel free to contact us with your order number by

• Email: service@tenvape.com

We are committed to providing the best vaping experience for our customers here at Tenvape.com, and we are more than happy to help you out with your problem.